Have a question about our mystery boxes, shipping, or an existing order? Send us a message through our contact form. If your question concerns an order, please include your name and order number.

Frequently Asked Questions

What will be inside my box?
That’s the mystery! Contents, condition, and value will vary. We cannot guarantee specific products, brands, or values.

Are all items new?
Many items may be new, but some could be damaged, incomplete, used, or missing parts. Items are sold for entertainment purposes only.

Do you accept returns?
All sales are final. We do not accept returns or exchanges or issue refunds, except where required by law.

Who pays for shipping?
Shipping is free on all orders, with the exception of "The Impulse Package".

Is there an age requirement?
Yes. You must be at least 18 years old to purchase.

Still need help? Contact us before ordering—we’re happy to answer any questions about our policies or the ordering process.