Last Updated: July 19, 2026
All Sales Are Final
Due to the nature of our mystery boxes, all sales are final. We do not accept returns or exchanges or provide cancellations or refunds based on the contents, condition, usefulness, or value of the items received.
Mystery-Box Disclosure
Contents and values will vary. While many items may be new, some could be damaged, incomplete, used, expired, nonfunctional, or missing parts, packaging, accessories, or instructions.
Items are sold for entertainment purposes only. We do not guarantee any particular item, brand, condition, functionality, authenticity, or resale value.
By completing your purchase, you acknowledge and accept the unpredictable nature and varying condition of mystery-box merchandise.
Shipping Charges
Shipping Policy
Free standard shipping is included with all Mystery Mailbox Mania packages, with the exception of "The Impulse Package".
The Impulse Package
Customers purchasing The Impulse Package are responsible for shipping charges. The applicable shipping cost will be calculated and displayed at checkout before payment is completed.
All Other Mystery Packages
Standard shipping is FREE on all other eligible Mystery Mailbox Mania packages. No additional standard shipping charge will be added at checkout.
We currently ship within the contiguous United States only. Shipping is not available to Alaska or Hawaii.
Processing and delivery dates are estimates unless expressly stated as guaranteed. Carrier delays and other circumstances outside our reasonable control may affect delivery times.
Customers are responsible for providing a complete and accurate shipping address. Additional costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.
If we are unable to ship an order within a promised timeframe, we will provide any cancellation, delay-consent, or refund options required by applicable law.
For The Impulse Package, shipping charges are nonrefundable once the order has shipped, except where required by law or when the shipment resulted from an error on our part.
Exceptions
A refund or other appropriate remedy may be provided when:
- Required by applicable law;
- We cancel your order;
- We are unable to ship your order as required by law; or
- We make a verified fulfillment error, such as sending the wrong box size.
If you believe we made a fulfillment error, please contact us promptly with your name, order number, photographs, and a description of the problem.
Contact Us
Questions about this policy may be sent to:
Mystery Mailbox Mania
Email: mysterymailboxmania@gmail.com
