Last Updated: July 19, 2026
All Sales Are Final
Due to the nature of our mystery boxes, all sales are final. We do not accept returns or exchanges or provide cancellations or refunds based on the contents, condition, usefulness, or value of the items received.
Mystery-Box Disclosure
Contents and values will vary. While many items may be new, some could be damaged, incomplete, used, expired, nonfunctional, or missing parts, packaging, accessories, or instructions.
Items are sold for entertainment purposes only. We do not guarantee any particular item, brand, condition, functionality, authenticity, or resale value.
By completing your purchase, you acknowledge and accept the unpredictable nature and varying condition of mystery-box merchandise.
Shipping Charges
Customers are responsible for shipping costs, which are calculated and displayed during checkout. We currently ship within the contiguous United States and do not ship to Alaska or Hawaii.
Original shipping charges are nonrefundable once an order has shipped, except where required by law or when the shipment resulted from our verified error.
Exceptions
A refund or other appropriate remedy may be provided when:
- Required by applicable law;
- We cancel your order;
- We are unable to ship your order as required by law; or
- We make a verified fulfillment error, such as sending the wrong box size.
If you believe we made a fulfillment error, please contact us promptly with your name, order number, photographs, and a description of the problem.
Contact Us
Questions about this policy may be sent to:
Mystery Mailbox Mania
Email: mysterymailboxmania@gmail.com